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Job Title: Case Manager I (Selective Certification – Violence Prevention)
Closing Date/Time: Fri. 02/05/16 11:59 PM Pacific Time
Salary: $4,542.64 – $5,577.86 Monthly
$54,511.68 – $66,934.32 Annually
Job Type: Full Time
Location: Oakland, California


The City of Oakland is currently recruiting to fill two Case Manager I (Selective Certification – Violence Prevention) vacancies in the Oakland Unite Division within the Human Services Department.
The position provides case management services to high-risk youth and adults population, including individuals who are gang-involved and are on probation or parole. The incumbent will work directly with the City of Oakland’s Oakland Unite Programs, serving clients identified through Ceasefire call-ins, Street Outreach, the Crisis Response Network and through other referrals from law enforcement partners. The case management services includes assessment and/or certification, care plan development and implementation, purchase and arrangement of client services, monitoring of clients, home visits, and documentation, and performs related duties as assigned.
The Ideal Candidate:

The incumbent will need to be culturally competent in working with target populations and well versed in the employment and support services available to support such individuals to succeed.  Must be able to communicate effectively with individuals with diverse backgrounds.

Must be able to work flexible hours, which may include nights and some weekends.

Selective Certification (Violence Prevention) 
This position is being announced in accordance with Section 5.03 the Civil Service Rules.  The eligibility list generated from this announcement will only be used to fill specialized (Violence Prevention) positions in the Human Services Department.
 Examples of Duties:
Duties may include, but are not limited to, the following:
  • Complete psycho-social reassessments and/or recertification for enrolled clients.
  • Complete initial needs assessments and develop care plans for high-risk youth and adult clients.
  • Update care plans based on client assessments.
  • Participate in interdisciplinary care plan conferences.
  • Arrange and/or order services as detailed in the care plan.
  • Monitor client status and services by home visits or phone.
  • Operate a motor vehicle in the performance of assigned duties.
  • Document all actions using program-specific forms and standards.
  • Develop, maintain, and update case management charts and files; prepare case notes; maintain confidentiality of information.
  • Maintain resource files to use for service arrangements, purchase services, information, referral or consultation.
  • Enter client information, care plans, and case notes into a computer database.
  • Provide information, referral or consultation services to the public related to high-risk youth and adults.
  • Assist with case finding activities.
 Minimum Requirements for Application:
Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable.
Bachelor’s degree from an accredited college or university in social work, psychology or related field.
Two years of experience in providing services to frail, elderly and/or functionally-impaired adults or high-risk youth and adults.
Additional Special Qualification and Experience Required for Selective Certification – Violence Prevention
Related Experience Must Include:
Two years of experience in providing case management services to high-risk youth and adults, including individuals who are gang-involved and are on probation or parole, with the focus on providing employment and support services to the population served.  Certification and/or experience working with substance addicted population is highly desirable.
Knowledge of:
  • Gerontology or high-risk populations.
  • Components of case management.
  • Principles and techniques of interviewing and diagnostic assessment.
  • Components of emerging long-term care systems.
  • Available resources in the City, county, and state related to long-term care or other applicable client needs.
  • State and federal regulations on social and health service programs.
  • Time and records management for case workers.
  • Interviewing and counseling techniques.
  • Case note standards and techniques.
  • Personal computer systems and applications.
Ability to:
  • Relate to the needs of multiracial-cultural low income frail seniors and functionally-impaired adults or high risk youth and adults and their families.
  • Make an accurate assessment of client’s mental, social, and physical status.
  • Provide effective case management services and referrals.
  • Communicate effectively and persuasively in both oral and written format with individuals from diverse ethnic and socio-economic backgrounds; speak in large and small group settings.
  • Identify and solve problems on a timely basis; engage clients in the problem solving process.
  • Utilize computers and software applications.
  • Maintain accurate and up-to-date records.
  • Establish and maintain effective working relationships with those contacted in the performance of required duties.
License Requirement:
Individuals who are appointed to this position will be required to maintain a valid California Driver’s License throughout the tenure of employment OR demonstrate the ability to travel to various locations in a timely manner as required in the performance of duties.
 Supplemental Information:
The Selection Process
Stage I: The first stage in the selection process will consist of a review of each applicant employment application and supplemental questionnaire for minimum qualifications (weighted pass/fail).  Applications submitted without all required materials will not be given further consideration.
Stage II: The second stage may consist of subject matter experts evaluating and rating the completed supplemental questionnaires.  Applicant responses to the supplemental questions must demonstrate the knowledge, skills and abilities listed in the qualifications section of this announcement.  The evaluation of supplemental questions may be weighted 100% of an applicant score (before residency and/or veteran points) and may determine rank on the eligible list.  If a sufficient number of quality application packets are received, the supplemental screening may be followed by a third stage and the most qualified applicants will be invited to the next stage. Meeting the minimum qualifications does not guarantee advancement to Stage III.
Stage III: The third stage will consist of an oral examination that may be preceded by a brief assessment exercise (weighted 100%) and that will test the knowledge, skills and abilities listed in the qualifications section.
The ranked eligible list may be developed directly from the supplemental screening OR the results of Stage III. Candidates must earn a scale score of 70 in this examination process to be placed on the eligible list for employment consideration.
The City of Oakland reserves the right to modify the selection process as necessary to conform to administrative or business necessity.
How to Apply
Apply prior to the closing time of the job announcement and allow at least an hour to submit your application if you are a new user on the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at:
If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also work stations at the Department of Human Resources Management, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Work stations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m.).
Our on-line application system is provided by NeoGov. If you have problems while applying online, please contact the Help Desk at (877) 204-4442.
You may also call the City of Oakland Department of Human Resources Management at (510) 238-3112 for information.
Date Of Examination:
Early March 2016
Departmental Interviews:
Late March 2016
The City of Oakland is an EEO/ADA Employer.
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