Transit Operator (9163)

Announcement posted FOR INFORMATION PURPOSES ONLY from November 2, 2015 (8:00 am) to November 8, 2015 (12:00 am). NO applications will be accepted during this period.


Online applications will be accepted only from November 9, 2015 (12:01 A.M) to November 20, 2015 (5:00 PM). The “apply” button will appear above once you are allowed to submit your application.


Only one application per person will be accepted. Please read the How To Apply section below for instructions.

The following information describes the civil service classification for which applications are being solicited.
Make sure you read the entire announcement before completing the application form.

The purpose of this examination announcement is to establish an eligible list for this classification.


SFMTA Mission Statement:

We work together to plan, build, operate, regulate, and maintain the transportation network, with our partners, to connect communities.


Under general supervision, a Transit Operator operates a variety of transit vehicles such as diesel and electric motor coaches, cable cars, streetcars and light rail vehicles. Essential functions include: conducting pre-operational inspection of the transit vehicle; safely navigating the vehicle through traffic along assigned routes under various environmental conditions in accordance with traffic laws and departmental regulations; operating the disability access lifts to assist persons with disabilities onto the vehicle; collecting fares from passengers and issuing transfers; checking passenger transfers, fast passes, and electronic passes to ensure they are valid; responding to customers’ questions regarding routes, directions, fares and transfers; communicating instructions to passengers and calling out the vehicle stops and transfer points via the vehicle’s intercom system; conducting post-operational inspection of the outside of the vehicle; contacting central control regarding various emergencies; and completing accident, incident and/or miscellaneous reports to document unusual occurrences. Incumbents may be required to perform other related duties.


Nature of work requires incumbents to work rotating shifts, holidays and weekends; to work outdoors in all weather conditions; and to use computers. In addition, may require standing and/or sitting for prolonged periods of time; performing different physical activities such as pulling poles, resetting retrievers to return disabled transit vehicles to service; and assisting in the movement of disabled transit vehicles when possible. All operators bid for assignments by seniority. Work hours and days off may change several times per year.


MINIMUM QUALIFICATIONS – Candidates must meet ALL of the following qualifications:

1. Must be at least 21 years old by November 20, 2015; AND

2. A High School graduate or attained a GED or California High School Proficiency Certificate; AND

3. One (1) year of verifiable satisfactory public contact or customer service experience; AND

4. Possession of a valid class C Driver License. Must have been a licensed driver for at least three (3) continuous years from November 20, 2012 through November 20, 2015; Suspension or lapse of driving privilege for any reason, for a total of more than six (6) months during the specified three (3) continuous years and through the date of appointment will be cause for disqualification; AND

5. Possession of or the ability to obtain a Class B – Driver License with a Passenger (P) Endorsement and no restrictions that prohibit operation of a San Francisco Municipal Transportation Agency public transit vehicle; AND

6. A good driving record during the three (3) years between November 20, 2012 and November 20, 2015 and through the date of appointment, meeting the following requirements:

* no moving violations;

* no accidents where applicant contributed to cause;

* has not had his/her driving privilege suspended, revoked, or placed on probation by DMV for a cause involving the safe operation of a motor vehicle;

* no convictions of California State Vehicle Code 20001 (leaving the scene of an accident involving bodily injury or death); 23103 through 23109 (reckless driving), 23152 – 23153 (driving under the influence of alcohol or drugs);

*other violations and/or accidents will be reviewed on a case-by-case basis and may be cause for non-selection; AND

7. No convictions within the seven (7) years between November 20, 2008 and November 20, 2015 of any offense related to the use, sale, possession, or transportation of narcotics, habit forming drugs, or dangerous drugs; AND

8. No convictions of any sex offense as defined in Section 44010 of the Education Code; AND

9. Ability to obtain a School Pupil Activity Bus (SPAB) certificate issued by DMV. Refer to attachment “A”.


HOW TO APPLY: Applications and supplemental applications will be available online only at beginning at 12:01 AM on November 9, 2015 and ending at 5:00 PM on November 20, 2015. Completed application must be submitted online by 5:00 PM on November 20, 2015. Mailed applications will not be accepted. Hard copy applications will not be accepted. Photocopied applications will not be accepted. Faxed applications will not be accepted.


San Francisco Municipal Transportation Agency employment applications for this position will be accepted through an on-line process only. Mailed, hand delivered or faxed applications will not be accepted. Visit to begin the application process.

Click and select 9163 Transit Operator

Click on “Apply” and read and acknowledge the information

Click on “I am a New User” if you have not previously registered, or on “I have REGISTERED PREVIOUSLY”

Follow instructions given on the screen.


Upon successful submittal of the online application, you will receive a notification on the screen, as well as in your email inbox, acknowledging receipt of your application by the SFMTA Merit Unit. If you are having difficulty submitting your application online, please contact us between 8:30 AM and 4:30 PM at (415)701-5024 or (415)701-5046 by e-mail at Mailed or faxed applications will NOT be accepted.


Tips on How to do an Online Job Application:

You will need an E-MAIL ACCOUNT. There are many services in the internet that provide free email accounts. Have a friend or relative help you create a free email account. You may create a free email account and apply for city jobs online on the public computers at any San Francisco Public Library during library hours. You will need to get a free library card at the library before you may access the public-use computers. You may also use the public computers at the Department of Human Resources, One South Van Ness Avenue, 4th Floor and at the San Francisco Municipal Transportation Agency, One South Van Ness Avenue, 6th Floor (corner of Van Ness and Market) between 8:00 AM and 5:00 PM, Monday through Friday. Before applying online, write down on paper and prepare ahead of time all your past and present employment history (names, dates, etc.) and personal information. Read and follow all instructions carefully when completing your online application. Complete all requested information. Read the exam announcement carefully for additional instructions after you submit your online application such as the verification of experience requirements and deadlines.


Supplemental Questionnaire:

A supplemental questionnaire will be included with the online application. All applicants are required to complete the supplemental questionnaire. The supplemental questionnaire will be used to evaluate whether candidates meet the minimum qualifications. False or incorrect information may result in disqualification from the examination process. Failure to complete the supplemental questionnaire may result in disqualification from the examination process.


Submitting Current DMV H6 Printouts:

When notified by the SFMTA Merit Unit, applicants will be required to submit an original, current Department of Motor Vehicles (DMV) H6 printout (not a K4 printout) that verifies that he/she has been a licensed driver for three (3) continuous years from November 20, 2012 through November 20, 2015. Failure to submit the DMV H6 printout in a timely manner may result in disqualification. The printout is available from any DMV office.


If the applicant has been out of California for all or part of the three years between November 20, 2012 and November 20, 2015, a DMV printout from the applicable state/country must be submitted. Applications will not be considered as complete until the DMV printout has been submitted. If the DMV printout indicates accident(s), the applicant must provide an insurance report or police report showing that the applicant did not contribute to the cause of the accident. If the accident occurred while driving for an employer, a copy of the employer report must be submitted showing that the applicant did not contribute to the cause of the accident.


Applications and supplemental questionnaires, together with DMV printouts, will be reviewed and evaluated to determine if applicants meet the minimum qualifications.


Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.




SELECTION PROCEDURE:                                                                                                WEIGHT

Video based standardized multiple-choice examinations:

Qualified applicants will be tested to determine their relative abilities in the following job-related areas:

Customer Service Ability ……………………………………………………………………………..  25%

Driving judgment required for operating a transit vehicle ………………………………….  40%

Written/Performance Examination ………………………………………………………………..  35%

Candidates will be tested to determine their relative knowledge, skills and abilities in the following job-related areas that may include but are not limited to: following maps and driving directions; mathematics; written communication abilities. Candidates may be required to complete job-related written and performance exercises.

Total Weight ………………………………………………………………………………………………   100%

Candidates must be successful in both of the above video based multiple-choice examinations and in the written performance examination in order to be considered for the next phase in the selection procedure.


This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review.


For your reference, a Multiple-Choice Test Preparation Manual is available on the DHR website:


Background Investigation:

Candidates who are successful in the video based multiple-choice examinations and the written performance examination will be fingerprinted, and criminal history records will be reviewed to determine their suitability for employment as a Transit Operator. Candidates will be required to complete a Conviction History Form at this time. Candidates who do not report their complete criminal conviction records on the conviction history form may be disqualified. Conviction is not necessarily a bar to employment. Each case is given individual consideration based on factors such as nature and gravity of the offense, job-relatedness of the offense, age at the time of offense, time elapsed since the conviction, evidence of rehabilitation, and any other mitigating circumstances.


Candidates who are successful in the video based multiple-choice examination and the Written Performance examination will be placed on the eligible list. However, candidates who are still in the process of the background investigation process will be placed under waiver of the appointment on the eligible list.


Series Testing:

If a large number of applications are received, this examination may be administered in a series. If series testing is used, all applicants will be assigned a computer generated random number. Applicants will be selected for each examination administration in the order of their assigned random number.


Certification Rule:

The Certification Rule used for the eligible lists resulting from this examination will be the Rule of Three Scores. The duration of the eligible list will be twelve (12) months.


Veteran’s Preference Information:

Applicants who qualify as veterans or disabled veterans may be eligible for veteran’s preference credit. Applicants who wish to claim veteran’s preference must complete the veteran’s preference application form and provide verification of eligibility. The application form is available online at or in person at San Francisco Municipal Transportation Agency Merit Unit. Please refer to the section of the website entitled “Veteran’s Preference Information” for details.


General Information concerning San Francisco Municipal Transportation Agency Employment Policies and Procedures:

Employment Information for the San Francisco Municipal Transportation Agency can be obtained at, or hard copy at 1 South Van Ness Avenue, 6thFloor. This information, including information regarding appeals of the terms of this announcement, is part of the terms of all announcements.


Terms of Announcement and Appeal Rights

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at] The terms of this announcement may be appealed under Civil Service Rule 410.4.  Such appeals must be submitted in writing to the San Francisco Municipal Transportation Agency ATTN: Human Resources Merit Section, 1 S Van Ness Avenue, 6th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at


Copies of Application Documents:

Applicants are encouraged to keep copies of all documents submitted.  Submitted documents become a permanent part of the exam records and will not be returned.  The hiring department may require applicants to submit the same documents and/or additional documents at a later date.


Right to Work:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.


Medical Examination/Drug Testing:

Candidates who are being considered for appointment will be required to pass a medical examination that is valid for twelve months. Candidates who cannot meet the medical requirement will be placed under waiver until this requirement is met. The medical examination will be administered only to those applicants who are being considered for appointment. Physical qualifications for drivers as specified by the Federal Motor Carrier Safety Administration can be viewed online at


The San Francisco Municipal Transportation Agency (SFMTA) has determined that Class 9163 Transit Operator is a “safety sensitive” position, under regulations issued by the Federal Transit Administration (49 CFR Part 655). Federal law requires that all transit employees who perform safety sensitive functions be subject to random, post-accident, reasonable suspicion, return-to-duty and follow-up drug and alcohol testing. All applicants for safety sensitive positions must pass a pre-employment drug test prior to appointment.


In addition, each applicant who has worked for a Department of Transportation (DOT)-regulated employer(s) within the last two years will be required to sign a consent form prior to appointment, authorizing SFMTA to obtain information from his/her prior employers concerning his/her drug and alcohol test history.


All applicants for safety sensitive positions shall undergo urine drug testing prior to employment and within 90 days prior to performing safety sensitive functions for the first time. Receipt by the SFMTA of a negative test result is required prior to the employee being placed on the payroll. A Positive, Adulterated, Negative Dilute or Substituted test will result in a decision not to hire, and the applicant’s name will be removed from the list of eligibles for safety sensitive positions. The SFMTA will not consider hiring any person who tested Positive, Adulterated, Substituted or refused to submit to testing for a minimum of two years following the Positive test.


Each applicant will also be required to provide SFMTA with information regarding whether, during the last two years, the applicant tested positive or refused to test on any pre-employment drug or alcohol test administered by an employer to which the applicant applied for, but did not obtain, safety sensitive transportation work covered by DOT drug and alcohol testing rules. SFMTA will not hire any applicant for a safety sensitive position who fails to provide this information or fails to provide written consent for the release of information from prior employers.


Class B Permit:

Applicants who are successful in the examination process and who do not possess a Class B Driver License with Passenger (P) endorsement, will be required to obtain a Class B Driver Permit with Passenger (P) endorsement prior to starting the Transit Operator training.


Transit Operator Training:

All employees must successfully complete the SFMTA Operator Training Program consisting of both classroom and behind-the-wheel instruction. The rate of pay for a trainee is $19.82 per hour.



Applicants must possess and maintain the minimum qualifications for this classification through the time of appointment and during the course of employment.

Any change to the information provided on the application such as criminal conviction or driving history should be submitted to SFMTA Merit Unit, One South Van Ness Avenue – 6th Floor, San Francisco, CA, 94103. Failure to do so may result in the loss of eligibility.


Qualified applicants will be notified by mail of the exact time, date and location of the examination.


Qualified applicants with disabilities requiring reasonable accommodation for this examination must contact the examination analyst. Contact the analyst by phone at (415) 701 – 5024/ (415) 701 – 5046, or if hearing impaired, at (415) 701- 5043; or in writing to San Francisco Municipal Transportation Agency, 9163 EXAM REASONABLE ACCOM., One South Van Ness Avenue – 6th Floor, San Francisco, CA 94103 as soon as possible.




The DMV shall deny or revoke a School Pupil Activity Bus (SPAB) Certificate if the applicant:

Has been convicted of a sex offense defined in Section 44010 of the Education Code.

Has been convicted, within the preceding two years, of an offense involving the use, possession, or sale of drugs.

Has been convicted, within the preceding three years, of hit and run, reckless driving, or driving under the influence.

Fails to pass the written test(s) or driving test.

Within the preceding three years, has had driving privileges revoked or suspended, or has been placed on probation.


The DMV may deny, suspend, or revoke a School Pupil Activity Bus (SPAB) Certificate if the applicant:

Has committed any act involving moral turpitude regardless of when the act was committed.

Has been the cause of three accidents within the last 12 months.

Has been the cause of an accident resulting in a fatality, serious injury, or $750 damage within the preceding 24 months.

Has violated any law, rule, or regulation for the safe operation of a vehicle for which the certificate was issued.

Has violated any restriction of the certificate.

Has made a false statement on the application.

Is a negligent or incompetent operator.

Habitually uses or is addicted to alcohol or drugs.

Does not meet minimum medical standards.

Has been convicted of specific crimes within the past seven years.

Has been convicted of an offense, other than a sex offense, that is punishable as a felony within the past seven years.

Has been dismissed for a cause related to pupil transportation safety.

Has been convicted, within the preceding seven years, of any offense related to the use, sale, possession, or transportation of drugs.

Has been arrested for or charged with any sex offense, as defined in Section 44010 of the Education Code.


Further information can be found in the DMV 2015 California Vehicle Code or by contacting the California Highway Patrol.


Minorities, Women, and Persons with Disabilities are Encouraged to Apply

An Equal Opportunity Employer



Issued: 11/2/2015

Edward D. Reiskin

Director of Transportation

San Francisco Municipal Transportation Agency

Recruitment No: CBT-9163-M00141

MTA/RC: (415) 701-5024





As part of the selection process an image of your fingerprints will be captured and sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) history will disqualify you as a candidate based on the specific requirements of the position to which you are applying. If selected for fingerprinting, the hiring department will contact you to schedule an appointment.

Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.

Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.


All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here. 


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