Job Description
Job Title:
Community Services Officer
Job ID:
3965
Location:
Lake Merritt Admin Concourse
Full/Part Time:
Full-Time
Regular/Temporary:
Regular


Pay and Benefits
BART offers one of the most comprehensive compensation and benefits programs you will find anywhere. We pay at rates that are strongly competitive in the labor market, and complement our pay program with an outstanding benefits package.  Benefits include the renowned CalPERS pension, excellent medical, vision, and dental coverage, supplemental insurances, excellent paid holidays and vacation, as well as two investment programs, one of which is entirely funded by BART on your behalf.  BART also saves you money in your paycheck because no deductions are made for Social Security.
Effective January 1, 2013, all newly hired or rehired District employees are subject to the terms and conditions of the new Public Employees’ Pension Reform Act of 2013 (AB340) affecting pension and pension contributions.
Pay Rate
Step 1 – $21.73  to  Step 4 – $24.95
Posted Date
June 7, 2013
Closing Date
THIS POSITION WILL CLOSE AT THE RECEIPT OF 500 APPLICATIONS OR ON June 21, 2013 WHICHEVER ARRIVES FIRST.
ONLY THE FIRST 500 APPLICATIONS WILL BE CONSIDERED.
Reports To
Chief of Police
Days Off
As Assigned
Scope
Under general supervision of police management, provides technical assistance to police personnel involved in safety and community service activities throughout the District; performs related duties as assigned.
Essential Job Functions
1)  Issues citations and/or warnings for parking, standing or stopping violations; marks and authorizes the towing of unoccupied vehicles; researches and conducts inventories of unoccupied vehicles; operates parking control machines and examines parking control machine records.
2)  Monitors closed-circuit television; conducts periodic patrol sweeps of parking facilities and structures on foot, bicycle or by vehicle.
3)  Answers questions and responds to complaints and requests for services and referrals from the public, other agencies and District departments; processes parking applications and permits.
4)  Directs traffic as needed; patrols assigned area and operates two-way radio; operates a motor (gasoline or battery powered) vehicle.
5)  Assists in crime prevention presentations; advises patrons and community organizations on crime prevention programs.
6)  Responds to non-hazardous criminal complaints, such as vandalism, petty theft and auto burglary; prepares designated crime reports at the direction of a patrol sergeant; compiles completed incident reports for records processing and makes follow-up contacts by telephone, letter, teletype or in person; retrieves and deposits lost, found and stolen property; testifies at legal proceedings.
7)  Maintains crowd control at the direction of a Sergeant during emergencies, special events or other gatherings, interprets and applies Police Department policies and procedures.
8)  Deal effectively with hostile and uncooperative people; reports situations requiring police or emergency assistance to a Sergeant or police dispatch.
9)  Provides office administrative support to the functional areas in the Police Department, such as the Detective Unit, Evidence, Crime prevention, Warrant Processing Unit, Communications Section, Traffic Unit, and the Police Personnel Training Unit.
10)  Coordinates vehicle maintenance and repair by District shop personnel.
Minimum Qualifications
Education: Possession of a High School diploma, GED or recognized equivalent.
Experience: One (1) year of (full-time equivalent) verifiable work experience which primarily involved interfacing with the public in a customer or community service or volunteer setting.
Other Requirements: Must be physically able to walk up to one mile per day and stand for long periods of time. Nature of duties involves exposure to inclement weather.  Must possess a valid California driver’s license and have a satisfactory driving record. Must be able to work various shifts, weekends, holidays, and overtime. Lift and carry boxes weighing up to 35 pounds with assistance
Knowledge of: Methods and techniques of dealing effectively with the public in routine and emergency circumstances. Basic law enforcement organization, activities, terminology, rules, and procedures. Local parking rules and regulations.
Skill in: Developing and maintaining effective working relationships with those contacted in the course of the work. Understanding and carrying out oral and written directions. Maintaining accurate records. Preparing accurate, clear and concise written reports. Using initiative and sound judgment within established guidelines. Remaining calm in emergency situations and providing clear, concise and understandable verbal directions and information.
Selection Process
This position is represented by BART Police Officers Association Employees (BPOA). Applications will be screened to assure that minimum qualifications are met.  Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes.
The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview.
The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements.  Pre-employment processing will also include a background check and successful completion of a polygraph exam. (Does not apply to current full-time District employees unless specific job requires additional evaluations)
The selection process for this position will be in accordance with the applicable collective bargaining agreement.
Application Process
External applicants may only apply online, at www.bart.gov/jobs.  Applicants needing assistance with the online application process may receive additional information by calling  (510) 464-6112.
All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties.  On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself.
Applications must be complete by the closing date and time listed on the job announcement.
Equal Employment Opportunity
The San Francisco Bay Area Rapid Transit District is an equal opportunity employer.  Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition (cancer-related), genetic information or any protected category prohibited by local, state or federal laws.
The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons.  Please advise the Human Resources Department of any special needs in advance of the examination by calling (510) 464-6112.
Other Information
Please be prepared to present documentation in support of any required licenses, degrees, or certifications upon request.
Note
When you have successfully applied for this position you will receive an auto reply e-mail acknowledging that your application was received for this position. Please retain a copy of the e-mail for your records. If you receive an auto reply that does not specifically reference this position, please call the Employment Help Line at (510) 464-6112 for assistance.
To verify submission of your application, click on the ‘My Career Tools’ link at the top of the ‘Careers Home Page’ after submitting your application to view the list of applications you have submitted (including application date and status). If you have further questions, please call the Employment Help Line at (510) 464-6112, between the hours of 8:15am – 5:00pm, Monday- Friday.

Job Description
Job Title:
Community Services Officer
Job ID:
3965
Location:
Lake Merritt Admin Concourse
Full/Part Time:
Full-Time
Regular/Temporary:
Regular


Pay and Benefits
BART offers one of the most comprehensive compensation and benefits programs you will find anywhere. We pay at rates that are strongly competitive in the labor market, and complement our pay program with an outstanding benefits package.  Benefits include the renowned CalPERS pension, excellent medical, vision, and dental coverage, supplemental insurances, excellent paid holidays and vacation, as well as two investment programs, one of which is entirely funded by BART on your behalf.  BART also saves you money in your paycheck because no deductions are made for Social Security.
Effective January 1, 2013, all newly hired or rehired District employees are subject to the terms and conditions of the new Public Employees’ Pension Reform Act of 2013 (AB340) affecting pension and pension contributions.
Pay Rate
Step 1 – $21.73  to  Step 4 – $24.95
Posted Date
June 7, 2013
Closing Date
THIS POSITION WILL CLOSE AT THE RECEIPT OF 500 APPLICATIONS OR ON June 21, 2013 WHICHEVER ARRIVES FIRST.
ONLY THE FIRST 500 APPLICATIONS WILL BE CONSIDERED.
Reports To
Chief of Police
Days Off
As Assigned
Scope
Under general supervision of police management, provides technical assistance to police personnel involved in safety and community service activities throughout the District; performs related duties as assigned.
Essential Job Functions
1)  Issues citations and/or warnings for parking, standing or stopping violations; marks and authorizes the towing of unoccupied vehicles; researches and conducts inventories of unoccupied vehicles; operates parking control machines and examines parking control machine records.
2)  Monitors closed-circuit television; conducts periodic patrol sweeps of parking facilities and structures on foot, bicycle or by vehicle.
3)  Answers questions and responds to complaints and requests for services and referrals from the public, other agencies and District departments; processes parking applications and permits.
4)  Directs traffic as needed; patrols assigned area and operates two-way radio; operates a motor (gasoline or battery powered) vehicle.
5)  Assists in crime prevention presentations; advises patrons and community organizations on crime prevention programs.
6)  Responds to non-hazardous criminal complaints, such as vandalism, petty theft and auto burglary; prepares designated crime reports at the direction of a patrol sergeant; compiles completed incident reports for records processing and makes follow-up contacts by telephone, letter, teletype or in person; retrieves and deposits lost, found and stolen property; testifies at legal proceedings.
7)  Maintains crowd control at the direction of a Sergeant during emergencies, special events or other gatherings, interprets and applies Police Department policies and procedures.
8)  Deal effectively with hostile and uncooperative people; reports situations requiring police or emergency assistance to a Sergeant or police dispatch.
9)  Provides office administrative support to the functional areas in the Police Department, such as the Detective Unit, Evidence, Crime prevention, Warrant Processing Unit, Communications Section, Traffic Unit, and the Police Personnel Training Unit.
10)  Coordinates vehicle maintenance and repair by District shop personnel.
Minimum Qualifications
Education: Possession of a High School diploma, GED or recognized equivalent.
Experience: One (1) year of (full-time equivalent) verifiable work experience which primarily involved interfacing with the public in a customer or community service or volunteer setting.
Other Requirements: Must be physically able to walk up to one mile per day and stand for long periods of time. Nature of duties involves exposure to inclement weather.  Must possess a valid California driver’s license and have a satisfactory driving record. Must be able to work various shifts, weekends, holidays, and overtime. Lift and carry boxes weighing up to 35 pounds with assistance
Knowledge of: Methods and techniques of dealing effectively with the public in routine and emergency circumstances. Basic law enforcement organization, activities, terminology, rules, and procedures. Local parking rules and regulations.
Skill in: Developing and maintaining effective working relationships with those contacted in the course of the work. Understanding and carrying out oral and written directions. Maintaining accurate records. Preparing accurate, clear and concise written reports. Using initiative and sound judgment within established guidelines. Remaining calm in emergency situations and providing clear, concise and understandable verbal directions and information.
Selection Process
This position is represented by BART Police Officers Association Employees (BPOA). Applications will be screened to assure that minimum qualifications are met.  Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes.
The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview.
The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements.  Pre-employment processing will also include a background check and successful completion of a polygraph exam. (Does not apply to current full-time District employees unless specific job requires additional evaluations)
The selection process for this position will be in accordance with the applicable collective bargaining agreement.
Application Process
External applicants may only apply online, at www.bart.gov/jobs.  Applicants needing assistance with the online application process may receive additional information by calling  (510) 464-6112.
All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties.  On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself.
Applications must be complete by the closing date and time listed on the job announcement.
Equal Employment Opportunity
The San Francisco Bay Area Rapid Transit District is an equal opportunity employer.  Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition (cancer-related), genetic information or any protected category prohibited by local, state or federal laws.
The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons.  Please advise the Human Resources Department of any special needs in advance of the examination by calling (510) 464-6112.
Other Information
Please be prepared to present documentation in support of any required licenses, degrees, or certifications upon request.
Note
When you have successfully applied for this position you will receive an auto reply e-mail acknowledging that your application was received for this position. Please retain a copy of the e-mail for your records. If you receive an auto reply that does not specifically reference this position, please call the Employment Help Line at (510) 464-6112 for assistance.
To verify submission of your application, click on the ‘My Career Tools’ link at the top of the ‘Careers Home Page’ after submitting your application to view the list of applications you have submitted (including application date and status). If you have further questions, please call the Employment Help Line at (510) 464-6112, between the hours of 8:15am – 5:00pm, Monday- Friday.
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