College Track Operations Manager

College Track

Founded in 1997, College Track is a national non-profit organization that empowers students to achieve their dream of a college education. This organization exists to increase high school graduation, enrollment, and college graduation rates among students from low-income communities, thereby closing the achievement gap for students who are under-represented in higher education. Our results are strong: more than 90% of our students are accepted to 4-year colleges, 54% of our students graduate from college (five times the national average for low-income, first generation high school graduates) and 85% of our students are the first in their families to earn a college degree.
Since its inception, College Track has grown each year; in 2013-14, College Track will support close to 1800 high school and college students at centers in East Palo Alto, Oakland, San Francisco, New Orleans, Aurora, Colorado and Los Angeles. Additionally, College Track will have over 60 full time staff members and close to 200 part time employees. By providing comprehensive college access services to students over the course of 8-10 years, from the summer before high school through college graduation, College Track ensures that each of its students has the resources needed to get into and graduate from college. In four years, a College Track student receives support equivalent to one extra year of high school. In the next five years, College Track will double the number of students served and triple the number of college graduates, maximizing their impact as the premier college completion program in the nation.
To learn more, please visit
Reporting to the Site Director, the Operations Manager will support the Academic Affairs, Student Life, College Affairs and College Success programs at the center.  The Operations Manager will coordinate personnel actions for site staff, monitor data and generate necessary reports, manage the appearance and maintenance of the building, coordinate student transportation and logistics (including some driving), and engage parents and community members.  Additionally, the Operations Manager will participate in and/or support program activities and have direct accountability for meeting the organization’s bottom line goals in areas of attendance, retention and enrollment.
Primary Responsibilities:
Data Monitoring and Reporting: The Operations Manager is the in-house Saleforce expert, tracking and reporting student attendance, maintaining site dashboards, and updating and maintaining accurate information using the student database.
  • Management of Resources: Ensure upkeep of the appearance of program work areas. Manage the ordering, storage, and purchase of all staff and student stationery supplies; monitor and purchase all necessary janitorial supplies on a schedule that ensures no interruption of services; manage the requests, re-ordering, and set out daily allowances of student snack food.   Control inventory and stock of all necessary supplies, control equipment and make recommendations for upgrades, coordinate all technology and information systems site-wide.
  • Operations and Administration: Act as Human Resources and payroll liaison for all part time and volunteer staff. Monitor assigned budget lines and report variances; support Site Director in budget reconciliation.  Act as liaison between Program Directors (and/or other senior program administrators) and their teams for communicating information, assignments, priorities and special requests.  Manage primary filing systems and record keeping.  Safely operate College Track vehicles for transporting students and staff to the center, field trip destinations, student homes, or other specified locations. Chaperone students on activities in and out of state, as requested. Participate in the planning and implementation of events.  Report technology and bandwidth issues to National office and arrange for repairs, centralize passwords, and keep an active log of technology issues. Clerical tasks to include answering site voice mail, collecting and sending mail and managing meetings, appointments and new contacts. Manage primary filing systems and record-keeping of student information. Assist with budget development by gathering, analyzing and reporting necessary data.
  • Community Partner/External Relations: Represent College Track within the community.  Prepare and store all presentation documents related to student admission and orientation, and assist the Site Director in annual recruitment process, including presentations aimed at identifying and recruiting prospective students. Coordinate site volunteer recruitment efforts, including hosting information sessions, tracking online volunteer applications and reviewing and updating brochures.  Lead and support site visits.
  • New Projects: Projects as assigned by the Site Director.
First and foremost, the Operations Manager must embrace the College Track vision of transforming low-income communities into places where college readiness and college graduation are the norms. Additionally, candidates must posses the following qualifications:
  • Minimum 4-year college degree;
  • Minimum of 1-2 years of office management experience;
  • Superior organizational and project management skills with strong attention to details;
  • Proficiency in Microsoft Office, especially Word, PowerPoint and Excel;
  • Experience with data bases, preferably with Salesforce;
  • Exceptional organizational skills; keen attention to detail;
  • Strong interpersonal skills and collaborative attitude;
  • Efficient; agile; quick reaction time;
  • Outstanding problem-solving skills and resourcefulness;
  • Ability to initiate, foster and leverage contacts from diverse networks to achieve outcomes;
  • Excellent communication skills (both written and oral);
  • Unflappable self-starter who has ability to effectively manage wide range of tasks and projects;
  • A history of achieving results and willingness to do whatever it takes to get results;
  • Customer service oriented;
  • Strong learning orientation; accepts and incorporates direct feedback;
  • Goal-oriented and strong commitment to meeting goals; dedication to helping the Site achieve goals;
  • A constant learner who is interested in being a proactive, positive member of the team;
  • High level of self-awareness, humility, and emotional intelligence;
  • Fluency in Spanish (written and verbal) is preferred;
  • Demonstrate the ability to meet and maintain federal, state, local and College Track guidelines.
Compensation and Benefits:
College Track offers a competitive salary and comprehensive benefits package.
Submit cover letter and resume to and cc:
Please include “East Palo Alto Operations Manager” in the subject line. If you have any questions, contact Sharifa Wilson at
Application Deadline: May 10, 2013
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