MINIMUM QUALIFICATIONS:
Two (2) years of verifiable full-time paid experience within the last five years as a telephone switchboard operator, sales clerk, information clerk, receptionist, or similar position involving continuous contact with the general public.
Desirable Qualifications:
·        Bilingual in Cantonese, Mandarin and/or Spanish preferred
·     Experience working with and serving persons with disabilities
·    Cultural competence and experience serving persons from a broad range of social economic and ethnic backgrounds
·    Ability to handle stressful interactions with the public in a calm demeanor that diffuses potential conflict

9122 Transit Information Clerk

Recruitment #TPV-9122-M00025
Department:
Municipal Transportation Agency
Analyst:
Robert Castellano
Date Opened:
3/15/2013 8:00:00 AM
Filing Deadline:
3/21/2013 5:00:00 PM
Salary:
$25.41 – $30.90/hour
Job Type:
Provisional
Employment Type:
Full-Time


INTRODUCTION

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The following information describes the civil service classification for which applications are being solicited. Make sure you read the entire announcement before completing the application form.
Provisional incumbents will be required to succeed in the civil service examination for this class in order to be considered for a permanent appointment.
The purpose of this announcement is to fill one (1) vacant position in this classification.
Appointment Type: Provisional Provisional incumbents are required to succeed in the civil service examination for this classification in order to be considered for permanent appointment. Division: Administration, Taxi and Accessible Services Section/Unit: Accessible Services Work Location: 27A Van Ness Avenue, San Francisco, CA 94102
POSITION DESCRIPTION:
Under supervision, answers inquiries from the public about the Muni transit fare discount programs both face to face and in person, processes Clipper RTC discount card applications for disabled Muni riders, determines appropriate discount form for applicant, verifies ID and takes photographs of participants, enters information into computer database and interfaces with Central Processor and Clipper offices.
The Transit Information Clerk is positioned to receive regular and continual contact with the general public for the purpose of providing information about the Regional Transit Connection Discount Card Program and about transit service. Performs routine office tasks. Nature of the work requires close, detailed and timely attention to customer requests in order to provide accurate information. Essential functions of the class are: answers requests for information about the RTC Program and Muni; explains rules, regulations, procedures and policies in order to assist customers with their RTC card or application; receives questions, complaints, and commendations about the RTC program and routes them to appropriate personnel for action; performs related duties as required. Incumbents in the class are required to work nights, weekends and holidays.
In addition, examples of important and essential duties include:
Examples of Important and Essential Duties
·        Explain the RTC Program policies and procedures, program rules and eligibility  processes to the public. Ability to do so with utmost patience and clarity, using clear, concise language.
·     Accept and process applications
·     Check and verify customer identity
·     Take ID photographs
·     Enter and track applicant information in a regional database
·     Look up records for lost or stolen replacement and renewal cards
·     Interface with the Regional Central Processor office to solve card problems or issues
·     Interface with Clipper card office on behalf of customers regarding fare payment issues
·     Distribute brochures and applications both in person and through the mail
·     Provide information and referral for disabled Muni passengers
·     Train Muni Station Operators and other appropriate staff as needed on issues relating to     the Discount ID program
·     Conduct outreach at community-based organizations regarding the Discount ID program
·     Offer Discount ID processing services on-site at community-based organizations with 10 or more eligible clients
MINIMUM QUALIFICATIONS:
Two (2) years of verifiable full-time paid experience within the last five years as a telephone switchboard operator, sales clerk, information clerk, receptionist, or similar position involving continuous contact with the general public.
Desirable Qualifications:
·        Bilingual in Cantonese, Mandarin and/or Spanish preferred
·     Experience working with and serving persons with disabilities
·    Cultural competence and experience serving persons from a broad range of social economic and ethnic backgrounds
·    Ability to handle stressful interactions with the public in a calm demeanor that diffuses potential conflict
HOW TO APPLY: San Francisco Municipal Transportation Agency employment applications for this position will be accepted through an on-line process only. Mailed, hand delivered or faxed applications will not be accepted. Visitwww.jobaps.com/sf to begin application process.
– Click and select 9122 Transit Information Clerk (TPV-9122-M00025)
– Click on “Apply” and read and acknowledge the information
– Click on “I am a New User” if you have not previously registered, or on “I have REGISTERED PREVIOUSLY
– Follow instructions given on the screen.
Upon successful submittal of the application online, the applicant will receive a notification on the screen, as well as in the applicant’s e-mail inbox, acknowledging the receipt of the application by the SFMTA – Merit Section. If you are having difficulty submitting your application online, please contact us at 415-701-5024 between 8:30 a.m. and 4:30 p.m.
VERIFICATION: Applicants may be required to submit verification (proof) of qualifying experience and education at a later date. Verification of experience, if requested, must be on the employer’s letterhead and must show the name of the applicant, job title(s), duties, dates of service, and must be signed by the employer. City employment may be verified by submitting a performance evaluation in lieu of other verification. City and County employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee’s class will only be allowed if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. Waiver requests will be considered on a case-by-case basis. Failure to submit the required verification or request for waiver when requested will result in disqualification.
SELECTION PROCEDURE:
Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.
Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at (415) 701-5024 or, if hearing impaired at (415) 701-5043 (TTY) or in writing via email listed above (specify Class 9122) as soon as possible.
NOTES:
Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.
      MINORITIES, WOMEN AND PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY AN EQUAL OPPORTUNITY EMPLOYER

DISASTER SERVICE WORKERS

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

BENEFITS

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute2% of pre-tax compensation to fund retiree healthcare. In addition, most employeesare required to make a member contribution towards retirement, typically 7.5% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.
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