8157 Child Support Officer I

Recruitment #TEX-8157-059236

Department: Child Support Services

Analyst: Maria Kam

Date Opened: 7/27/2012 5:00:00 PM

Filing Deadline: 8/3/2012 5:00:00 PM

Salary: $24.99 – $30.38/hour; $4,331.00 – $5,265.00/month; $51,974.00 – $63,180.00/year

Job Type: Temporary Exempt

Employment Type: Full-Time


City & County of San Francisco                Department of Child Support Services


MISSION STATEMENT Our mission is to empower parents to provide economic support for their children by furnishing child support services in the form of location of parents, establishment of paternity and support obligations and enforcement of support obligations, thereby contributing to the well-being of families and children. Our vision is to ensure that children receive the financial and medical support they need from their parents to be healthy and successful.


The Department of Child Support Services is looking to fill two (2) Temporary Exempt positions.  Persons appointed to Temporary Exempt positions are not to exceed six (6) months or 1,040 hours of work in a Fiscal Year.  Exempt appointees serve at the discretion of the appointing officer.


Position Description: 8157 Child Support Officer I is the entry-level class in the Child Support Officer series.  Under immediate supervision, learns and performs child support officer duties. Essential functions include: conducting interviews and providing accurate information by phone or in person regarding child support processing with custodial parties and non-custodial parents, relatives, attorneys and other interested individuals; assisting in establishing parentage and/or enforceable support obligations; locating absent parents; monitoring and updating payment history and records and initiating appropriate legal action to collect arrearages; reviewing various documents for compliance with statutes, court decisions and other legal authorities; preparing various correspondence to communicate with customers and stakeholders; assisting attorneys by performing a variety of legal and investigative tasks; creating and maintaining child support records and files; and attending meetings, conferences, seminars and training as assigned. Perform related duties as required.



Possession of an Associate’s degree from an accredited college or university.


Substitution: Technical administrative experience in the functional areas of child support enforcement, financial underwriting, insurance adjusting, credit research, collections, eligibility determination for public assistance and/or other government entitlement programs, or other related operations area involving substantial contact with clients in a legal/paralegal environment may be substituted for the required education on a year-for-year basis (30 semester units/45 quarter units equals one (1) year of experience.)


Desirable Qualifications: Bi-lingual in Spanish and/or Cantonese Child support case processing techniques, interviewing techniques, and basic legal processing.



Applications for City and County of San Francisco jobs are being accepted through an online process. to begin the application process by registering an account.

Click and select 8157 Child Support Officer I TEX-8157-059236 Click on “Apply” and read and acknowledge the information Click on “I am a New User” if you have not previously registered, or on “I have REGISTERED PREVIOUSLY” Follow instructions given on the screen


If you have any questions regarding this recruitment process, please contact Maria Kam via email  Résumés may be attached to the application; however, résumés will not be accepted in lieu of a completed City and County of San Francisco application.


Verification of Experience and/or Education:

Applicants may be required to submit verification of qualifying education and experience, at any point in the application, examination or departmental selection processes. Verification of work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of service, and signature of the employer. San Francisco City and County employees do not need to submit verification of their City employment, but must submit verification of outside experience. San Francisco City and County employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1.


Minorities, Women, and Persons with Disabilities are Encouraged to Apply An Equal Opportunity Employer


SELECTION PROCEDURES Applicants will be screened for relevant qualifying experience.  Those applicants most qualified will be offered interview. Possession of minimum qualifications does not guarantee an interview

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