JOB ANNOUNCEMENT JOB TITLE: Account Manager DATE POSTED:5/22/2012 LOCATION:San Francisco, CA
JOB DESCRIPTION: The incumbent in this position is responsible for overall account management for assigned clients, including responsibility for financial results and delivery of high-level customer service, renewals and the pursuit of cross marketing opportunities.
Duties include: * Managing the renewal process with existing clients, including developing the renewal strategy, negotiating the product, rates and benefits mix * Cross selling new business opportunities to existing clients; referring new business inquiries to other sales account executives as appropriate * Negotiating product, rates and benefit mix with clients * Responding to client, broker and/or consultant inquires and service requests, including attendance at open enrollment meetings and benefits fairs and offering alternative solutions within Delta*s established processes * Collaborating with Underwriting to implement an ongoing, proactive renewal strategy * Monitoring group accounts to identify potential problems; working with functional areas to avoid and/or resolve issues * Assisting operational areas on eligibility, underwriting, pre-funding arrangement and billing & collections. * Gathering and providing competitive intelligence to assist in competitive positioning of Delta Dental in the marketplace
MINIMUM QUALIFICATIONS: * BA/BS degree, preferably in Business Administration or Marketing, or equivalent experience * 1 to 2 years of account management experience * Insurance license may be required in some states * Strong project and time management skills and multitasking abilities * Strong analytical and problem solving skills * Excellent oral and written communication and presentation skills
* Strong interpersonal skills and the ability to develop and lead staff and cross-functional teams to achieve results * Valid driver*s license, ability to travel and sustain company expenses for a period of one month * Ability to operate and maintain a personal car for company business in a proper, safe, and responsible manner * Proven commitment to excellence in customer service * Excellent selling, negotiation and follow through skills * Knowledge of Delta Dental products, policies and procedures * Knowledge of Current Dental Terminology (*CDT*) codes and dental nomenclature * Familiarity with available competitor products and services * Must be able to understand fairly complex written and oral instructions * Ability to clearly present written information and findings * Ability to communicate concepts * Ability to make executive-level presentations * Ability to interact well with co-workers and outside contacts * PC literacy required; MSOffice skills (Outlook, Word, Excel, PowerPoint)
SALARY: To be determined BENEFITS: Excellent benefits package
PLEASE SEND COVER LETTER* AND RESUME TO: Recruitment and Selection Delta Dental of California 100 First Street San Francisco, CA 94105
*Please reference job number IRC35542, and let us know how you heard of the job
MINORITIES ARE ENCOURAGED TO APPLY – EOE/AA In connection with your application for employment with Delta Dental of California and its* related companies, please note that any offer of employment made to any applicant will be contingent upon the satisfactory results of a background check. Such background check may include, but is not limited to, an investigation of credit worthiness, a check of references, employment and education verification, a check of criminal records and/or any other investigations as permitted by law.