Closing Date/Time: Thu. 02/16/12 11:59 PM Pacific Time
Salary: $44.69 – $55.86 Hourly
$3,575.20 – $4,468.80 Biweekly
$7,746.27 – $9,682.40 Monthly
$92,955.20 – $116,188.80 Annually

Job Type: Full-Time
Location: San Mateo County, California

Description Supplemental Questions

The Human Services Agency (HSA) is seeking a qualified Human Services Manager II.

In general, the Human Services Manager II:
Plans, directs, coordinates, implements and evaluates comprehensive social or community service programs for a multi-disciplinary human services program area that has county-wide impact;
Evaluates goals, objectives, policies and procedures related to programs;
Provides leadership and coordination to community groups, public and private agencies, advisory boards and volunteers in planning and implementing programs;
Provides highly complex staff support to senior level management; and
Exercises direct and indirect supervision over managerial, professional, technical and clerical staff, including consultants, and contract service provider systems.
The current vacancy is in the Economic Self Sufficiency division of the Human Services Agency. The Human Services Manager II is responsible for a number of public assistance program areas including Medi-Cal, CalFresh, CalWORKs, and General Assistance delivered in the regional offices. Further, the position calls for the development of close, collaborative working relationships with other system of care agencies as well as with other service providers in the County.

In addition to having a demonstrated record of working in a cooperative manner with other agencies, both public and non-profit, the successful candidate will also have a demonstrated record of establishing strong community partnerships. The Human Services Manager II will provide critical leadership and oversight to program operations, staff supervision and partner engagement.

Ideal Candidate
The ideal candidate will possess:

Excellent interpersonal skills and the ability to facilitate diverse groups of people;
Superb written and oral communication skills;
Strength in analyzing data to resolve problems and/or improve deficiencies;
Skills in community engagement; and
Ability to provide effective leadership to a diverse workforce.
Note: The list generated from this recruitment may be used to fill future vacancies at the Human Services Manager II level, in the Economic Self Sufficiency division, and in other divisions.

Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
Three years of increasingly responsible experience in a health, social or community services organization, including significant responsibility for funding, budget development, program utilization and/or evaluation or coordination of community resources.
Knowledge of:

Principles and practices of public administration, and program management, including planning, implementation and evaluation;
Principles and methods of social and community services including current trends in education, research, training, treatment, intervention, rehabilitation, or related issues;
Laws, codes and regulations governing social and community service programs, and knowledge of county, state and federal legislative developments applicable to contemporary program or service issues;
Organizational and fiscal management within a multi-faceted, community-based program setting; and
Community resources and public/private services and funding sources.
Skill/Ability to:
Identify and analyze complex socioeconomic issues and problems;
Plan, direct, coordinate, implement and evaluate programs and services on a comprehensive, county-wide level to meet community needs;
Integrate a variety of activities and services to achieve program goals, objectives, and priorities;
Apply principles and techniques of community organization;
Speak effectively to diverse audiences, including client, professional, civic and citizen groups;
Maintain cooperative working relationships with other program managers and staff, other agencies and the community;
Enlist and mobilize community support for programs;
Prepare complex and detailed written reports, program policies, procedures and contracts; and
Train staff and coordinate activities of contractors, volunteer groups and staff.

Anyone may apply. San Mateo County employees who have worked at least six months continuously in a permanent or probationary classified position prior to the final filing date will have 5 points added to their final passing score.

A supplemental application form must be submitted in addition to our regular employment application form.

The examination will consist of an interview (weight: 100%), which may include the evaluation of a brief written and/or performance exercise given immediately preceding the interview. Depending on the number of applicants an application appraisal of education and experience may be used in place of other examinations or a screening committee may select those applicants whose education and/or experience appear to best meet the needs of the position.

IMPORTANT: Applications for this position will only be accepted online. Click on the ‘Apply’ button above or go to to apply.

Final Filing Date: Thursday, February 16, 2012 by 11:59 p.m.
Application Screening: February 29, 2012 (Tentative)
Panel Interview: March 14 and 15, 2012 (Tentative)

San Mateo County is an Equal Opportunity Employer

Analyst: Chet Overstreet (020312) (Human Services Manager II – D091)


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