1.                 Six months of customer service experience in an office environment;AND

2.                 Possession of an Associate’s Degree or completion of equivalent college units.


 9924 Public Service Aide

Recruitment #TEX-9924-058526

Department:                               Public Health

Analyst:                                        Hadas Desta

Date Opened:                              1/6/2012

Filing Deadline:                          1/20/2012 5:00:00 PM

Salary:                                          $16.26 – $16.26/hour

Job Type:                                     Temporary Exempt

Employment Type:                     As-Needed


Under general supervision, the 9924 Public Service Aide performs a wide variety of non-nursing support duties related to the services provided throughout the San Francisco Department of Public Health. Applicants will be required to meet guidelines as established for each program.

The Department of Public Health’sHuman Resources Department is accepting applications for as-needed, non-benefited position(s) in class 9924 Public Service Aide atSan Francisco General Hospital & Trauma Center.


SHIFT: 8:00 a.m. – 5:00 p.m., Monday – Friday.  These positions may require night, weekend and/or holiday work.


Note:  Due to the operational needs of the department, these positions may be designated to work at any of three (3) DPH Human Resources Department locations:  San Francisco General Hospital & Trauma Center (SFGHTC), Laguna Honda Hospital (LHH), and/or Central Office (CO) – 101 Grove Street.These positions are limited to a maximum duration of 1040 hours in a fiscal year.



Under direct supervision, the Public Service Aide performs a variety of clerical support functions.  The essential job functions include:

·       Perform a high volume of filing and retrieving personnel related documentation;

·       Prepare and distributes mass mailings, collects and distributes mail;

·       Perform typing, and routine data entry;

·       Operate various pieces of office equipment including: copier, fax, shredder, communications devices (telephone and voicemail), computer (using the Microsoft Office Suite, email, and other HR related programs);

·       Manage, maintain, and retrieve electronic files;

·       Answer telephone, take messages accurately, and direct calls appropriately;

·       Maintain records, manuals and update resource materials;

·       Assist personnel staff with various high volume projects;

·       Perform other related duties as assigned/required.



1.                 Six months of customer service experience in an office environment;AND

2.                 Possession of an Associate’s Degree or completion of equivalent college units.



·       Recent experience compiling and maintaining personnel records.

·       Excellent oral and written communications skills.

·       Detail orientation and excellent organization skills.

·       Proficiency in Microsoft Word, Excel and general office equipment.

·       Ability to work independently and as a team member.

·       Strong organizational skills in performing duties effectively, efficiently, and productively.



City and County of San Francisco employment applications may be filed online only. Click on “Apply” and read and acknowledge the information Click on “I am a New User” or “I have previously registered” Follow instructions given on the screen

If you have any questions regarding this recruitment, please contact:

Yvette Gamble, Departmental Personnel Officer, Operations

via phone at: 415.206.5034

Also, please note that computer kiosks are located in the lobby of the Department of Human Resources, 1 South Van Ness Avenue, 4th Floor, San Francisco, for use by the public. The hours of operation are Monday through Friday, 8:00 a.m. to 5:00 p.m.


Verification of experience, education, and/or licensure to meet minimum requirements isrequired at the time of filing. Failure to provide verification may result in disqualification from the selection process.


To submit verification documents:

·        Upload the document(s) through JobAps by clicking the “Upload Resume” on the “Resume” tab in your on-line application.  You will be allowed to title the file(s) according to the content(s); OR

·        Send via fax at: (415) 206-5668.

·        Send via mail: Public Service Aide – TEX-9924-058526 Verification, San Francisco General Hospital Human Resources Services, 2789 25th Street, 3rd. Floor, San Francisco, CA  94110.


Verification of education, licensure, or certification: Applicants must submit a photocopy of their degree, diploma and/or transcript from an accredited college or school as proof of qualifying education.  Failure to submit the required verification of education when requested may result in rejection of the application.


Verification of experience: Verification of all experience must be on the employer’s letterhead indicating the name of the applicant, job title, duties, hours per week with dates of service and must be signed by the supervisor or an appropriate representative.  City employees do not need to submit verification of qualifying City work experience if experience gained is from the class to which appointed.  Credit for experience obtained outside of the employee’s class will only be allowed if recorded in accordance with the provisions of Civil Service Commission Rules.  City employees relying upon qualifying work experience gained outside the City and County of San Francisco must submit written verification of such experience as described above. Verification of experience may be waived if impossible to obtain.  Waiver requests will be considered on a case-by-case basis.  The applicant must submit a signed statement with the application explaining why verification cannot be obtained.  Failure to submit the required verification or request for a waiver in a timely manner may result in rejection of the application.


The selection process will include evaluation of applications in relation to minimum requirements. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.


1.    Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training or other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

2. Prior to appointment, at the Department’s expense, applicants may be required to take a TB screening test, and a medical examination.

3. Remember to indicate Class TEX-9924-058526 Public Service Aide on all correspondence.




Issued January 6, 2012

Announcement #: TEX-9924-058516

Team DPH/HD – 415.206.5424

Requisition #: TE1040083/1074882


Micki Callahan, HR Director

Department of Human Resources




All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute2% of pre-tax compensation to fund retiree healthcare. In addition, most employeesare required to make a member contribution towards retirement, typically a 7.5% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.




Click on a link below to apply for this position:




Fill out the Application NOW using the Internet.





We encourage you to submit your application on-line as this is the preferred application method. If you experience difficulties, please contact the exam analyst at the phone number listed on the above announcement.


Contact us via conventional means.

You may contact us by phone at (415) 557-4800, or apply for a job in person at the Department of Human Resources.



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