9916 Public Service Aide Recruitment #TEX-9916-058420

Department: Municipal Transportation Agency

 Analyst: William Miles II

 Date Opened: 11/17/2011 8:00:00 AM

 Filing Deadline: 11/29/2011 5:00:00 PM

 Salary: $25,766.00 – $30,186.00/year

 Job Type: Temporary Exempt

 Employment Type: Full-Time

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 The following information describes the civil service classification for which applications are being solicited.
Make sure you read the entire announcement before completing the application form.

 The purpose of this announcement is to fill 3 vacant positions in this classification.

 The San Francisco Municipal Transportation Agency’s (SFMTA) Security Division is currently accepting applications for temporary exempt appointments in Class 9916 – Public Service Aide, for the SFMTA System Safety Section.

 The positions in the Public Service Aide series are designed to offer security and customer service training.  These positions provide an introduction to career objectives and mentoring by role models while allowing incumbents to learn about the transit work environment.  Some positions may be allocated for participants in special programs designed to reach disadvantaged individuals, those who have encountered difficulty in obtaining employment, or other special populations.

 DUTIES: Under direct supervision, the Public Service Aide provides support to the Manager of SFMTA System Safety in the following areas: perform basic data entry; collect and compile public transit information such as revenue vehicle accident and employee injury data; enter compiled data into TransitSafe computer program; handle a wide range of confidential information related to transit incidents; write daily and weekly reports; update project logs, and maintain and generate project documentation; answer and screen telephone calls; sort mail;  organize and maintain official files and records, archives, manuals, databases and resource materials; greet visitors; search and provide information for inquiries; candidates may be required to work weekends, holidays, part time, nights, and/or overtime.;perform other duties as required.



1.   A high school diploma or GED equivalent; AND

2.   Six (6) months of community service, AND MUST be referred through a community-based organization; OR

3.   One (1) year of any paid/unpaid work experience; AND

4.   At least 21 years of age.


NOTES:  A community-based organization is a non-profit organization providing services to the community.  Some examples of community-based organizations are: Alliance of Californians for Community Empowerment (ACCE) Arriba Juntos, PICS (Private Industry Council of San Francisco), RAP (Real Alternative Program), Samoan Community Development Center, and Young Community Development.


·        Working knowledge of TransitSafe Program

·        Working knowledge of Microsoft Office 2007 or  2010 including Word, Excel, and email programs

·        Experience with a large public service or government agency

·        Experience handling confidential legal materials

·        Ability to work independently and as a team member

·        Ability to work flexible hours

·        Good written and verbal communication skills

·        Strong communication and interpersonal skills

·        San Francisco Resident


The San Francisco Municipal Transportation Agency employment applications for this position will be accepted through an on-line process only.

 Applying Online:

* Visit http://www.jobaps.com/sf to begin the application process
* Click and select “9916 Public Service Aide” (TEX-9916-058420) from a list of job opportunities
* Click on “Apply” located under the position salary information, read and acknowledge the information
* Click on “I am a New User” if you have not previously registered, or on “I have Registered Previously”
* Follow instructions given on the screen

 Computer kiosks are available to the public from 8:00 a.m. to 5:00 p.m. Monday through Friday (excluding holidays) to file online applications in the lobby of the Department of Human Resources, 1 South Van Ness Avenue, 4th Floor, San Francisco and in the lobby of SFMTA Human Resources office, 1 South Van Ness Avenue, 6th Floor, San Francisco.  It is recommended that applicants arrive by no later than 4:30 p.m. to allow time to complete the application.

 Upon successful submittal of the application online, the applicant will receive a notification on the screen, as well as in the applicant’s e-mail inbox, acknowledging receipt of the application.  If you are having difficulty submitting your application online, please contact us at (415) 701-5003 between 8:30 a.m. and 4:30 p.m., Monday through Friday (excluding holidays).


NOTE:  The SFMTA Human Resources Department will beclosed from November 23, 2011 to November 25, 2011.


Applicants may be required to submit verification (proof) of qualifying experience and education at a later date. Verification of experience, if requested, must be on the employer’s letterhead and must show the name of the applicant, job title(s), duties, dates of service, and must be signed by the employer. A copy of High School Diploma, GED certificate, or California High School Proficiency Certificate must be submitted for the required education.  Verification may be waived if impossible to obtain. Waiver requests will be considered on a case-by-case basis. Failure to submit the required verification or request for waiver when requested will result in disqualification.


Applications will be screened for relevant qualifying experience.  Additional screening mechanisms may be implemented in order to determine candidates’ qualifications.  Only those applicants who most closely meet the need of the Agency will be invited to participate in the selection process.  Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at (415) 701-5003 or, if hearing impaired at (415) 701-5043 (TTY) or in writing to the SFMTA Human Resources Merit Unit, 1 South Van Ness, 6th Floor, San Francisco, CA 94103 (Specify Class 9916).


Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment.  Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes.  Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not  be used for scoring or considered to determine whether you meet the minimum qualifications.



All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute2% of pre-tax compensation to fund retiree healthcare. In addition, most employeesare required to make a member contribution towards retirement, typically a 7.5% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

Click on a link below to apply for this position:
Fill out the Supplemental Questionnaire and Application NOW using the Internet.

We encourage you to submit your application on-line as this is the preferred application method. If you experience difficulties, please contact the exam analyst at the phone number listed on the above announcement.

 Contact us via conventional means.

You may contact us by phone at (415) 557-4800, or apply for a job in person at the Department of Human Resources.

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